To update your details, go to My Account → My Profile and make the changes. Once you’ve updated them, please email us at Account@mrsmaple.com so we can confirm the update on our side.
If you’re changing your name or date of birth, we’ll need a clear copy of a valid government-issued photo ID.
If you’re updating your address, please send a utility bill or bank/credit card statement dated within the last 3 months, showing your full name and new address.
Important - The name on your profile must match your ID exactly.
For Support (internal guidance):
- Verify which fields can be self-edited vs require manual approval.
- Ensure supporting documents match the requested change and the account history; follow KYC/AML escalation rules if inconsistencies appear.
- Confirm completion to the customer once updated/approved and note timestamp in the ticket.