If a game opens to a blank or black screen, it’s usually a browser or device setting getting in the way. Try these quick fixes:
- Refresh the page
- Clear your cache and cookies
- Update your browser (an outdated version can cause display issues)
- Try a different browser (Chrome, Firefox, Safari, or Edge)
- Disable ad-blockers or browser extensions, then reload the game
- Enable hardware acceleration / WebGL in your browser settings (if it’s disabled)
- Restart your device
If it still doesn’t load, please contact Customer Support and include:
- The game name
- Your device + browser
- The time it happened
- A screenshot (if possible)