Don’t worry — this is usually caused by a temporary connection or device hiccup. Start with this:
Refresh your browser / reload the game
In most cases, the game will reload normally and your balance will still be correct.
If the game froze during a bonus round (like Free Spins), your progress is usually saved — reopen the same game and it should resume where you left off.
If it keeps happening, try these quick fixes:
- Check your internet connection (unstable networks can interrupt gameplay)
- Close unused tabs/apps to free up memory
- Update your browser and device operating system
- Clear cache and cookies
- Try a different browser or device
If you’re still stuck, please contact Customer Support and include:
- The game name
- What happened and when (approx. time)
- Any screenshots (if you can)
- Your device + browser (e.g., iPhone Safari / Windows Chrome)