How do I cancel a redemption?

How do I cancel a redemption?

You can cancel a redemption while it’s still in “Pending” status, which is up to 24 hours from the time the request is made. 
To cancel a pending redemption:
  1. Go to My Account
  2. Open Redemptions (or My History → Redemptions, depending on your view)
  3. Find the redemption marked Pending
  4. Click Cancel and confirm
If you don’t see the cancel option, it usually means the redemption has already moved out of Pending. In that case, please contact Support with the date/time and amount, and we’ll check the status for you.