A few common reasons an emailed offer may not apply are:
- The offer expired (it was only valid for a limited time)
- You reached the claim limit (offers can only be used a certain number of times per account)
- The offer was already fully claimed (availability can update shortly after it’s been used up)
- The purchase didn’t match the offer terms (e.g., a different pack than the one included in the promotion)
If you believe you should have received the free SC, please contact Customer Support and forward the offer email (showing the sender, recipient, and date/time received) so we can review it for you.