A redemption can be declined for a few common reasons—most often it’s something we can fix quickly.

Here are the usual causes:

1. Account not fully verified (or we need an additional check before paying out)
2. Bank details don’t match your account details, or the selected bank isn’t supported
3. A temporary processing or connection issue with the payment provider

If your redemption was declined, please contact Support with the date/time, amount, and (if available) the redemption reference, and we’ll tell you exactly what happened and what to do next.