“Pending” means your redemption is in review and queued for processing. Most redemptions are completed within up to 10 days, including any applicable pending period.
Sometimes a redemption can take a little longer due to reasons such as:
- Identity verification (or an additional review)
- A technical or payment provider issue
- Other circumstances outside our control
If your redemption has been pending longer than expected, please contact Support with the date/time and amount, and we’ll check the status for you.