If you're seeing a balance of $0.00 and have been instructed to contact Customer Support, your account may currently be under review.

Please rest assured that this does not mean your funds have been lost or removed. During the review process, your balance may be temporarily hidden while we verify your account information.

Why Is My Account Under Review?

To help maintain a safe and secure gaming environment, we may occasionally review accounts and request additional verification.

This review helps us confirm that the account belongs to you and that it is being used in accordance with our Terms of Service.

What Do I Need To Do?

If your account is under review, our team may ask you to complete an identity verification check.

This may include providing:

• A valid government-issued photo ID
• A selfie to confirm your identity

Our Customer Support team will guide you through the process and let you know exactly what is required.

Are My Funds Safe?

Yes. Any funds associated with your account remain secure while the review is being completed. The temporary display of a $0.00 balance does not reflect the actual status of your funds.

How Long Will The Review Take?

We aim to complete account reviews as quickly as possible. Once the review has been finalized, your account and balance visibility will be restored, provided all verification requirements have been met.

If you have any questions or need assistance, please contact Customer Support, and our team will be happy to help.