Purchases
Is my payment information safe?
Yes, your payment information is safe and protected. All payments are processed through secure payment gateways, and we don’t store your full card details on our servers.
Can I cancel a purchase after it has been made?
Purchases are generally final and non-refundable. However, if you believe a purchase was made by mistake or without your authorization, please contact our Support Team immediately so we can review it and help with the next steps. When you reach out, ...
Where can I access my purchase history?
You can view your purchase history for the past 6 months by going to: My Account → My History → My Purchases.
Can you charge my card without me knowing?
No, we do not charge cards automatically. We only charge your card when you choose an offer and complete a purchase. If you’re seeing a charge later than expected, it’s often because some banks post or finalize the transaction a few days after the ...
What should I do if I was double charged?
If you think you were double charged, please contact our Support Team and we’ll look into it right away. To help us resolve it quickly, please include: Date and time of the purchase Purchase amount Transaction ID Any other helpful details (e.g., what ...
Which payment methods are available to use for purchases?
Accepted Payment Methods We currently accept a wide range of payment options for your convenience, including: Credit & Debit Cards: Visa, Mastercard, Discover Digital Wallets: Apple Pay Online Banking: Nuvei IBT Unable to make a transaction? Contact ...
Why can't I make any purchases?
If you’re unable to make a purchase, don’t worry. This issue is usually caused by a restriction or block from your payment provider, not Mrs Maple Available Payment Methods Here is a list of payment options available when purchasing a Coin package or ...
How do I remove my card from your site?
How to Remove a Saved Card from Your Account Head to the Maple Coin Store and click on any offer. Select “Buy with card.” On the next screen, look for the line that says “View saved cards” under the list of available cards. Click it. Find the card ...
Why wasn't my purchase credited to my account?
If your Coins haven’t appeared yet, it’s often just a short delay (especially during busy periods or if there’s a temporary network issue). In most cases, your balance updates automatically within a few minutes. A quick thing to double-check: not all ...