Account Verification
Why Is My Balance Showing As Zero?
If you're seeing a balance of $0.00 and have been instructed to contact Customer Support, your account may currently be under review. Please rest assured that this does not mean your funds have been lost or removed. During the review process, your ...
Are my documents safe?
Yes, we keep your documents safe and protected using strict security controls, and we only use them for verification purposes.
Why do I have to send my documents?
We ask for documents to verify your identity and protect your account. This helps us meet our legal and compliance requirements, and keeps Mrs Maple safe and fair for everyone. Your information is kept secure and is used only for verification ...
How do I verify my account for redemptions?
In order to get your account verified for redemption, we will need the following documentation: The front of your photo ID, clearly showing all 4 corners of the ID and your date of birth. The back of your photo ID, clearly showing all 4 corners of ...
How long does it take to get verified?
Most verifications are automated and completed within a few minutes. In some cases, we may need to run a couple of extra checks — and then it typically takes 24 to 48 hours from the time we receive your documents. To help things move quickly, please ...
What types of documentation do you accept for ID Verification?
We accept the following documents as photographic ID proofs: Driving License, State Identification Card, Govt ID & Passport. As proof of address documentation, we accept: Utility Bills, Bank/Credit Card Statements (dated within the last 3 months). ...