Redemption
Which payment methods are available to use for prize redemptions?
For security and compliance reasons, your prize redemption must use the same payment method you used to make your purchase. This helps protect your account and ensures your payout is processed smoothly.
How do I redeem?
Redeeming your Sweeps Coins is simple. Follow these steps on: In the lobby, look at the top left corner of the screen, just under the Mrs Maple logo. Click on the Redeem button. You will be taken to the Redeem Page, where your redeemable balance ...
How do I cancel a redemption?
You can cancel a redemption while it’s still in “Pending” status, which is up to 24 hours from the time the request is made. To cancel a pending redemption: Go to My Account Open Redemptions (or My History → Redemptions, depending on your view) Find ...
Why was my redemption declined?
A redemption can be declined for a few common reasons—most often it’s something we can fix quickly. Here are the usual causes: Account not fully verified (or we need an additional check before paying out) Bank details don’t match your account ...
Where can I access my redemption history?
You can access your redemption history for the past 6 months by navigating to My Account > My History, and then selecting My Redemptions.
How long will my redemption take?
Redemptions are usually completed within up to 10 days, including any applicable pending period. Sometimes it can take a little longer if we need to complete an extra step, such as: Identity verification (or an additional review) A technical or ...
I requested a closure, will I get my redemption?
All redemption amounts are paid out before your account is closed. Have a question? Our Customer Support team is happy to help!
Why does my redemption show as pending?
“Pending” means your redemption is in review and queued for processing. Most redemptions are completed within up to 10 days, including any applicable pending period. Sometimes a redemption can take a little longer due to reasons such as: Identity ...
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Why do I have to send my documents?
We ask for documents to verify your identity and protect your account. This helps us meet our legal and compliance requirements, and keeps Mrs Maple safe and fair for everyone. Your information is kept secure and is used only for verification ...
How to update my profile?
To update your details, go to My Account → My Profile and make the changes. Once you’ve updated them, please email us at Account@mrsmaple.com so we can confirm the update on our side. If you’re changing your name or date of birth, we’ll need a clear ...
What types of documentation do you accept for ID Verification?
We accept the following documents as photographic ID proofs: Driving License, State Identification Card, Govt ID & Passport. As proof of address documentation, we accept: Utility Bills, Bank/Credit Card Statements (dated within the last 3 months). ...
How long does it take to get verified?
Most verifications are automated and completed within a few minutes. In some cases, we may need to run a couple of extra checks — and then it typically takes 24 to 48 hours from the time we receive your documents. To help things move quickly, please ...
How do I verify my account for redemptions?
In order to get your account verified for redemption, we will need the following documentation: The front of your photo ID, clearly showing all 4 corners of the ID and your date of birth. The back of your photo ID, clearly showing all 4 corners of ...