Troubleshooting
Why don't I hear any sound in the game?
If the game's running but you can’t hear anything, here are a few things to check: Check the game audio setting (look for a speaker/music icon and make sure it isn’t muted) Check your device volume (and make sure it’s not muted) If you’re using ...
How do I update my browser or switch to a supported one?
Most browsers update automatically, but here's also how you can manually do so: Chrome: Settings → About Chrome (it will update if needed) Firefox: Menu → Help → About Firefox Edge: Settings → About Microsoft Edge Safari (Mac/iPhone/iPad): Update via ...
I’m seeing a blank screen or black screen when I launch a game. What should I do?
If a game opens to a blank or black screen, it’s usually a browser or device setting getting in the way. Try these quick fixes: Refresh the page Clear your cache and cookies Update your browser (an outdated version can cause display issues) Try a ...
The spin button or game controls aren’t working. What should I do?
If the spin button isn’t responding or the game controls feel stuck, it’s usually a quick fix. Try these steps: Refresh the game/page Reset your browser zoom to 100% (Windows: Ctrl + 0, Mac: Cmd + 0) Clear your cache and cookies Try a different ...
How do I troubleshoot errors?
If a game is lagging, freezing, or not loading properly, these quick fixes usually help: Refresh the page (or close and reopen the game) Restart your browser or device Check your internet connection (switch networks or restart your router if needed) ...
I did not mean to play such a high spin
We understand — it can happen. Unfortunately, once a spin is played, we’re not able to reverse it or adjust balances. To help avoid this going forward, please double-check your bet/spin amount before you hit Spin. On most games, you’ll see your bet ...
My game was interrupted or is frozen, what should I do?
Don’t worry — this is usually caused by a temporary connection or device hiccup. Start with this: Refresh your browser / reload the game In most cases, the game will reload normally and your balance will still be correct. If the game froze during a ...