Troubleshooting
Why don't I hear any sound in the game?
If the game's running but you can’t hear anything, here are a few things to check: Check the game audio setting (look for a speaker/music icon and make sure it isn’t muted) Check your device volume (and make sure it’s not muted) If you’re using ...
How do I update my browser or switch to a supported one?
Most browsers update automatically, but here's also how you can manually do so: Chrome: Settings → About Chrome (it will update if needed) Firefox: Menu → Help → About Firefox Edge: Settings → About Microsoft Edge Safari (Mac/iPhone/iPad): Update via ...
I’m seeing a blank screen or black screen when I launch a game. What should I do?
If a game opens to a blank or black screen, it’s usually a browser or device setting getting in the way. Try these quick fixes: Refresh the page Clear your cache and cookies Update your browser (an outdated version can cause display issues) Try a ...
The spin button or game controls aren’t working. What should I do?
If the spin button isn’t responding or the game controls feel stuck, it’s usually a quick fix. Try these steps: Refresh the game/page Reset your browser zoom to 100% (Windows: Ctrl + 0, Mac: Cmd + 0) Clear your cache and cookies Try a different ...
How do I troubleshoot errors?
If a game is lagging, freezing, or not loading properly, these quick fixes usually help: Refresh the page (or close and reopen the game) Restart your browser or device Check your internet connection (switch networks or restart your router if needed) ...
I did not mean to play such a high spin
We understand — it can happen. Unfortunately, once a spin is played, we’re not able to reverse it or adjust balances. To help avoid this going forward, please double-check your bet/spin amount before you hit Spin. On most games, you’ll see your bet ...
My game was interrupted or is frozen, what should I do?
Don’t worry — this is usually caused by a temporary connection or device hiccup. Start with this: Refresh your browser / reload the game In most cases, the game will reload normally and your balance will still be correct. If the game froze during a ...
Popular Articles
Why do I have to send my documents?
We ask for documents to verify your identity and protect your account. This helps us meet our legal and compliance requirements, and keeps Mrs Maple safe and fair for everyone. Your information is kept secure and is used only for verification ...
How to update my profile?
To update your details, go to My Account → My Profile and make the changes. Once you’ve updated them, please email us at Account@mrsmaple.com so we can confirm the update on our side. If you’re changing your name or date of birth, we’ll need a clear ...
What types of documentation do you accept for ID Verification?
We accept the following documents as photographic ID proofs: Driving License, State Identification Card, Govt ID & Passport. As proof of address documentation, we accept: Utility Bills, Bank/Credit Card Statements (dated within the last 3 months). ...
How long does it take to get verified?
Most verifications are automated and completed within a few minutes. In some cases, we may need to run a couple of extra checks — and then it typically takes 24 to 48 hours from the time we receive your documents. To help things move quickly, please ...
How do I verify my account for redemptions?
In order to get your account verified for redemption, we will need the following documentation: The front of your photo ID, clearly showing all 4 corners of the ID and your date of birth. The back of your photo ID, clearly showing all 4 corners of ...